Order solo when you want your item moving right away. Join a group batch when you'd rather save and don't mind the wait. Here's exactly what happens after you pay, either way.
Solo: pay in full (or a deposit, if agreed) and your order is on file. Batch: reserve your slot with a deposit — this locks your price and holds your spot.
Solo: your order goes straight to the manufacturer — no waiting on anyone else. Batch: once enough members join to hit the minimum, the batch locks and goes to the manufacturer together. You'll get a message with your balance due date either way.
The manufacturer builds your item to spec. Timelines vary by item — figures typically run 60–90 days, apparel and prints 20–40 days. Your order code shows the current estimate.
Solo orders ship as soon as they clear customs on their own. Batch orders ship together as one shipment once the whole batch is ready, then individual tracking numbers go out.
Your item arrives at the address on file. Any damage or mismatch claims are handled within 7 days of delivery — see the FAQ below for the process.
Solo orders move to production immediately but cost more per item, since you're not sharing the manufacturer's bulk quote. Batch orders cost less but only move once enough members join to hit the batch minimum — so they can take longer to start.
If a batch doesn't lock within its listed window, it's cancelled and every deposit is refunded in full to the original payment method within 5 business days. You're always welcome to switch that order to solo instead if you don't want to wait for another batch to open.
Solo orders can be changed any time before production starts. Batch orders can be changed any time before the batch locks — once locked, it's moved to the manufacturer and the quantity is already committed, so it can no longer be changed or refunded.
Every order confirmation includes an order code. Send that code through the Contact page and we'll tell you exactly which of the five stages it's in.
Every listing is sourced directly against the manufacturer's official product page before it goes up in the catalog. We don't list unlicensed reproductions — solo or batch.
Photograph the item and packaging and send both through the Contact page within 7 days of delivery. Verified claims are replaced from manufacturer stock or refunded, your choice.
Yes, both solo and batch orders. International orders may have longer stage 4 windows due to customs clearance, and any import duties are the recipient's responsibility.